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Pix

Pix

Real-time payments

Pix enables instant direct bank transfers in Brazil

  1. In Adyen:

    • Enable Pix in your Adyen Customer Area. For more details, see Adyen's Pix documentation.

  2. In VTEX:

    • Go to Store Settings > Payment > Settings.
    • In the Payment Conditions tab, click the Add Payment Method button.
    • Search for Pix and select it.
    • Associate it with the Adyen provider.
    • Save the configuration.

Business Rules​

Payment Flow​

  1. The customer selects Pix as the payment method at checkout.
  2. The connector generates a dynamic QR Code and displays it to the customer.
  3. The customer makes the payment via a banking app.
  4. The transaction is confirmed within 10 seconds.
  5. Adyen sends a webhook to the connector.
  6. The connector approves the payment and updates VTEX, redirecting the customer to the Order Placed page.

Specific Rules​

  • Capture: Always immediate, with no configurable capture window.
  • Refund: Only full refunds are allowed; partial refunds are not possible.
  • Cancellation: A Pix payment cannot be canceled after completion.
  • QR Code Expiration: The code expires in 10 minutes by default, but the merchant can configure the expiration time in the provider settings, as seen in another step. If the payment is made after this period, VTEX will not recognize the transaction, and the amount will be automatically refunded.